--- title: "True Ice Machine Repair | IceMachineRepair.center" description: "True Residential ice machine repair. True ice machine visits begin with the installation: the supply, the drain fall and the clearance the machine needs to…" url: "https://icemachinerepair.center/brands/true/" --- # True Ice Machine Repair True ice machine visits begin with the installation: the supply, the drain fall and the clearance the machine needs to cool. ## True Residential ice machines, specifically. True Manufacturing, long known for commercial reach-ins, sells its True Ice line in the US as air-cooled modular cube heads, TCIM-422 through TCIM-830, that sit on a separate True storage bin. A True ice visit is a commercial one: a head on a bin in a restaurant, bar, hotel or office, run from a touchscreen that keeps its own alarm history. The True Residential lineup ### Builds 1 ice machine type Modular ice machine ### Called out for Ice Machine Error Code or Flashing Light: What It Is Telling You and 5 more problems on True Residential ### Repairs we do 10 repairs, on any make Ice machine diagnostic visit · Ice machine cleaning and sanitizing · Ice machine water valve and filter repair · Ice machine harvest repair ### Error codes E6 · E20 · E14 · E22 · E32 15 True Residential codes with a page of their own ## The True Residential lineup. True Residential builds 1 of the 4 ice machine types this site covers. Which one decides how the visit is planned. [All ice machine types](https://icemachinerepair.center/types/) Modular ### Modular ice machine **4** of the problems we see on True Residential come up on it Modular ice machine repair ## What is particular to True Residential. We service the True TCIM-422 through TCIM-830 air-cooled modular cube heads and the TIB storage bins they sit on, including versions with the TrueZone UV system and the time-of-flight bin level sensor. ### A touchscreen with an alarm log The TCIM heads are run from a touchscreen with an active alarm screen and an alarm log that keeps earlier events. Numbered codes from E1 to E34 appear with a plain description, so we read the log before touching anything, even when the machine is running again. ### R-290 in a small charge True Ice machines run on R-290, a propane refrigerant, and the manual caps the charge at about 150 grams per system. Any sealed-system work is done with hydrocarbon leak detection and no open flame near the machine. ### Water level read by air pressure Instead of a float, the sump water level is read by a pneumatic sensor that turns pressure into millimeters on the info screen. Fill, purge and leak alarms all depend on that reading, so the sensor tube and its seat on the board are checked on any water alarm. ### A condenser fan that can run backward The main screen has an RCU key that reverses the condenser fan motors to blow dust out, and the air filter is meant to be washed monthly. High-pressure alarms on a True head usually start with a clogged filter or coil, not a failed compressor. Parts True publishes a service manual for the TCIM heads and a firmware update procedure, and parts are matched to the model and serial on the tag in the cabinet. Transducers, probes and UV bulbs are the parts we see most. Repair or replace A True head is a current design, so probes, transducers, the water inlet valve, the drain valve and the pump are almost always worth replacing. On a head whose compressor has failed, the age of the machine and how much ice the business needs decide whether a repair or a new head makes sense. Book your True Residential visit ## What we are called out for. On True Residential, most often ice machine error code or flashing light: what it is telling you. [All problems](https://icemachinerepair.center/problems/) True Residential error codes - [`E6` Condenser and airflow](https://icemachinerepair.center/error-codes/true-e6/) - [`E20` Condenser and airflow](https://icemachinerepair.center/error-codes/true-e20/) - [`E14` Condenser and airflow](https://icemachinerepair.center/error-codes/true-e14/) - [`E22` Cooling system](https://icemachinerepair.center/error-codes/true-e22/) - [`E32` Cooling system](https://icemachinerepair.center/error-codes/true-e32/) - [`E12` Cooling system](https://icemachinerepair.center/error-codes/true-e12/) [All True Residential codes](https://icemachinerepair.center/error-codes/#codes-true) ### Ice Machine Error Code or Flashing Light: What It Is Telling You 7 causes, cheapest first ### Ice Machine Running but Not Making Ice 6 causes, cheapest first ### Ice Machine Not Harvesting: Ice Stays Stuck on the Plate 6 causes, cheapest first ### Ice Machine Making Too Little Ice for the Rush 6 causes, cheapest first ## Not a True Residential? True Residential is one of 20 ice machine makes on this site. The other 19 each have a page of their own. [All 20 brands](https://icemachinerepair.center/brands/) ## True Residential ice machine repair, where we come out. 9 metros, each with its own page. 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The touchscreen has an active alarm screen and, one tap further, an alarm log with earlier events. A photo of the log before it is cleared saves time on the visit. ### How often does True want the air filter on its ice machines cleaned? True's schedule asks for the air filter to be inspected monthly and washed with warm water and a neutral cleaner when it is dirty. A coil that needs chemical cleaning is left to a service technician. ### Is the refrigerant in a True ice machine dangerous? It is R-290, a propane refrigerant, in a small sealed charge that is safe in normal use. If you smell gas or hear a hiss near the machine, leave the lights and switches alone, ventilate the room, step out and book a visit. ### Does True make undercounter or nugget ice machines? True's ice page lists air-cooled modular cube heads and storage bins. We did not find a True undercounter, nugget or dispenser ice machine on its US site. --- **[Read on the site: True Ice Machine Repair | IceMachineRepair.center](https://icemachinerepair.center/brands/true/)** **[Book a visit with IceMachineRepair.center](https://icemachinerepair.center/schedule/)**