IceMachineRepair.center (844) 410-9163Mon–Sat, 8am–8pm Book a visit
A stainless undercounter ice machine built in under a dark stone bar top in a hotel bar, the ice machine door swung open to show a bin full of clear square ice cubes with a plain stainless scoop resting in them, clean glassware on the counter above, soft warm light.

Perlick
Ice Machine Repair

Perlick ice machine visits look at the bar setting first: floor drain, supply line and the space the unit breathes from.

(844) 410-9163

Mon–Sat, 8am–8pm

  • 2 ice machine types
  • 6 problems we see
  • 10 repairs we do

Book a visit

Three short steps, about a minute.

or call (844) 410-9163

Perlick ice machines,
specifically.

Perlick, better known for bar and beverage equipment, sells two 15-inch residential ice machines in the US: a clear ice model and a cubelet model, each in a Signature Series and an ADA-height version. A Perlick visit is to a self-contained machine under a counter, and it starts with the machine's rocker control switch rather than a display.

The Perlick lineup

Builds2 ice machine types

Undercounter ice machine · Nugget ice machine

Called out forIce Machine Running but Not Making Ice

and 5 more problems on Perlick

Repairs we do10 repairs, on any make

Ice machine diagnostic visit · Ice machine cleaning and sanitizing · Ice machine water valve and filter repair · Ice machine harvest repair

Error codesPerlick's clear and cubelet ice machines show no error codes or indicator lights; they are run from a control switch, and trouble shows as the machine stopping, a full bin of water or ice that stops falling.

Book with what the ice machine is doing and the model plate; the visit starts from the symptom.

The Perlick
lineup.

Perlick builds 2 of the 4 ice machine types this site covers. Which one decides how the visit is planned.

All ice machine types
Undercounter

Undercounter ice machine

4 of the problems we see on Perlick come up on it Undercounter ice machine repair Nugget

Nugget ice machine

4 of the problems we see on Perlick come up on it Nugget ice machine repair

What is particular
to Perlick.

We service the Perlick HP15CI and HA15CI clear ice machines and the HP15CU and HA15CU cubelet ice machines, with gravity drain or drain pump. The clear model is a cube machine with a harvest cycle; the cubelet model is an auger machine, and the two are serviced differently.

A switch, not a display

Perlick's ice machines are run from a control switch with ICE and OFF positions, plus WASH on the clear model and DRAIN on the cubelet model. There are no codes or indicator lights to read, so a Perlick diagnosis is done by watching the cycle and measuring.

The cubelet model is an auger machine

The cubelet unit has a gear motor and an extruding head, closer to a nugget machine than a cube maker. Perlick lists seal bolts, bearings and the gear motor drain pan in its maintenance schedule, so a noisy or leaking cubelet machine gets those checked first.

A backup switch that cuts power

On pump-equipped models, a back-up safety switch in the drain pump turns the machine off when water cannot get out, and restores power once the pump level drops. A machine that goes dead with water in the pump reservoir is usually a blocked drain line, not a dead board.

R-290 in both models

Both machines carry a small charge of R-290, a flammable refrigerant. Sealed-system work is done without open flame, with the room ventilated.

Parts

Perlick parts are looked up by the nameplate numbers inside the cabinet. Cubelet seal bolts are one-use parts that must be replaced each time they are removed, so they come on any extruding head visit.

Repair or replace

A water valve, drain pump, bin control or gear motor is a normal repair on a Perlick that still freezes. Worn extruding head bearings on a cubelet machine are a planned repair rather than a reason to replace the unit.

Book your Perlick visit

What we are
called out for.

On Perlick, most often ice machine running but not making ice.

All problems
A stainless undercounter ice machine under a hotel bar with its insulated bin door swung open, the ice machine's bin completely empty and dry except for a white plastic scoop lying in the bottom, the steel counter above holding a row of clean glasses.

Ice Machine Running but Not Making Ice

6 causes, cheapest first

 Close view inside the open bin of a stainless ice machine, the pile of clear cubes sitting in a shallow pool of standing water at the bottom of the ice machine's bin, the drain fitting under the water, a white scoop resting on the bin ledge.

Ice Machine Drain Backing Up Into the Bin

6 causes, cheapest first

 A stainless modular ice machine head sitting on a wide stainless ice bin in a tiled restaurant back room, a sheet of clear water spreading from under the ice machine bin across the red quarry tile toward a wall outlet with a plugged-in cord, a few loose ice cubes melting in the puddle. Clear the area first

Ice Machine Leaking Water Across the Floor or Under the Bin

6 causes, cheapest first

 A stainless modular ice machine head on its bin in a narrow restaurant hallway, the ice machine's lower front grille in close focus with a light film of gray dust and grease on it, a dry mop leaning on the wall nearby.

Ice Machine Loud: Grinding, Rattling or Banging

6 causes, cheapest first

 A stainless modular ice machine head on a tall storage bin in a busy restaurant back room, the bin door propped open to show only a thin layer of clear cubes scattered across the bottom of the ice machine's bin, a fryer station glowing warm in soft focus nearby.

Ice Machine Making Too Little Ice for the Rush

6 causes, cheapest first

 Close view inside the open bin of a stainless ice machine, a scattering of clear cubes in the bottom and a faint pinkish-orange film along the lower plastic wall of the ice machine's bin and around the drain fitting, the underside of the ice machine head just visible above.

Slime or Mold Growing in the Ice Machine Bin

6 causes, cheapest first

Not a
Perlick?

Perlick is one of 20 ice machine makes on this site. The other 19 each have a page of their own.

All 20 brands

Perlick ice machine repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family filling glasses with nugget ice from an ice machine in a large home kitchen.
For the heart of your home.

Questions about
Perlick ice machines.

My Perlick ice machine shut off by itself and there is water in the bin. Why?
On pump models, the drain pump's back-up safety switch turns the machine off when water cannot drain. Look for a kinked or blocked drain line; if the machine does not come back once water drains, book a visit.
Does a Perlick ice machine show error codes?
No. Perlick's clear and cubelet machines have a control switch and no display or indicator codes, so problems are traced by testing the cycle on site.
How often should a Perlick ice machine be cleaned?
Perlick lists cleaning and sanitizing yearly for the clear model and every six months for the cubelet model, with the bin drain maintained every three months. Poor water can call for a shorter schedule.
Is a Perlick cubelet the same as nugget ice?
It is made the same way, by an auger that pushes ice through an extruding head, so it is serviced like a nugget machine. The texture is Perlick's own.

Back to your everyday

Book your Perlick visit.

Have the ice machine's model number ready — on Perlick it decides which parts come on the first visit.

Schedule a repair Call (844) 410-9163
(844) 410-9163 Schedule a repair