IceMachineRepair.center (844) 410-9163Mon–Sat, 8am–8pm Book a visit
A stainless undercounter ice machine built in under a dark stone bar top in a hotel bar, the ice machine door swung open to show a bin full of clear square ice cubes with a plain stainless scoop resting in them, clean glassware on the counter above, soft warm light.

KitchenAid
Ice Machine Repair

In a home with a KitchenAid ice machine under the counter, the visit covers the drain path and the water line as closely as the cabinet itself.

(844) 410-9163

Mon–Sat, 8am–8pm

  • 1 ice machine types
  • 6 problems we see
  • 6 error codes

Book a visit

Three short steps, about a minute.

or call (844) 410-9163

KitchenAid ice machines,
specifically.

KitchenAid sells clear-ice undercounter ice machines in 15-inch and 18-inch widths, in stainless, black stainless and panel-ready versions, and one 18-inch model rated for a patio. Each freezes water into a thin slab on a chilled plate and drops it onto a wire grid that slices it into cubes, so most KitchenAid visits come down to that plate, the grid, the water pan and the drain path.

The KitchenAid lineup

Builds1 ice machine type

Undercounter ice machine

Called out forIce Machine Error Code or Flashing Light: What It Is Telling You

and 5 more problems on KitchenAid

Repairs we do10 repairs, on any make

Ice machine diagnostic visit · Ice machine cleaning and sanitizing · Ice machine water valve and filter repair · Ice machine harvest repair

Error codesClean light blinking · Cleaning Needed · Order Filter · Replace Filter · Service light

6 KitchenAid codes with a page of their own

The KitchenAid
lineup.

KitchenAid builds 1 of the 4 ice machine types this site covers. Which one decides how the visit is planned.

All ice machine types
Undercounter

Undercounter ice machine

2 of the problems we see on KitchenAid come up on it Undercounter ice machine repair

What is particular
to KitchenAid.

We service the 15-inch KUIX models (gravity drain, built-in pump and overlay-panel versions), the 18-inch KUID models with a 35-pound bin, and the 18-inch KUIO outdoor model. All of them are self-contained clear-ice machines; KitchenAid does not list a nugget machine, a modular head or a dispenser in the US.

The cutter grid has its own plug

The grid that slices the slab is wired to the machine through a harness connector. KitchenAid lists a loose grid or an unplugged harness among the reasons for weak production, so a slab sitting whole on the grid is checked there before anything deeper.

A model built for the outdoors

The 18-inch KUIO338HSS is sold as UL approved for outdoor use, with welded stainless construction and a 35-pound bin. An outdoor unit sees heat, pollen and winter shutdowns that an indoor one never does, so its condenser and its drain get more of our attention.

Pump or gravity, depending on the model

Some 15-inch models, such as the KUIX535HPA, carry a built-in drain pump, while others drain by gravity and take an add-on pump kit, part 1901A, when no floor drain is close. Knowing which one you have tells us whether a wet bin points to the pump or to the slope of the drain line.

Max Ice is on from the first day

KitchenAid switches Max Ice on automatically when the machine is first powered and drops it after 24 hours. The indicator can also be pressed on for a party, which speeds production for a day; it is a setting, not a warning.

Parts

KitchenAid names filter F2WC9I1 for these machines and a single drain pump kit, 1901A, for gravity models. Evaporator plates, circulating pumps and control boards are ordered by the model and serial numbers printed inside the cabinet, so we read those before ordering.

Repair or replace

A water valve, a filter housing, a circulating pump, a cutter grid or a drain pump is usually worth fixing on a KitchenAid that still freezes a full slab. When the sealed system has leaked on an older unit and the board is failing as well, it is fair to weigh that repair against a new machine, especially on a panel-ready unit whose door panel can be moved over.

Book your KitchenAid visit

What we are
called out for.

On KitchenAid, most often ice machine error code or flashing light: what it is telling you.

All problems

KitchenAid error codes

All KitchenAid codes
Close view of the small dark control panel on the front of a stainless modular ice machine head, one abstract indicator light glowing amber and a few plain unlit dots beside it, the edge of the ice machine's clear water curtain visible through a narrow window below.

Ice Machine Error Code or Flashing Light: What It Is Telling You

7 causes, cheapest first

 A stainless undercounter ice machine under a hotel bar with its insulated bin door swung open, the ice machine's bin completely empty and dry except for a white plastic scoop lying in the bottom, the steel counter above holding a row of clean glasses.

Ice Machine Running but Not Making Ice

6 causes, cheapest first

 A stainless modular ice machine head on a tall storage bin in a busy restaurant back room, the bin door propped open to show only a thin layer of clear cubes scattered across the bottom of the ice machine's bin, a fryer station glowing warm in soft focus nearby.

Ice Machine Making Too Little Ice for the Rush

6 causes, cheapest first

 Close view into the open bin of a stainless ice machine, a mix of cubes on top: some full clear square cubes and many thin, hollow, dimpled cubes and broken shards, a white plastic scoop resting at the edge of the ice machine's bin.

Ice Machine Cubes Coming Out Thin, Small or Hollow

6 causes, cheapest first

Not a
KitchenAid?

KitchenAid is one of 20 ice machine makes on this site. The other 19 each have a page of their own.

All 20 brands

KitchenAid ice machine repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family filling glasses with nugget ice from an ice machine in a large home kitchen.
For the heart of your home.

Questions about
KitchenAid ice machines.

Why is my KitchenAid ice machine making thin cubes after a filter change?
KitchenAid ties thin or missing ice to a filter that is not turned fully to its locked position, a cracked filter, or missing O-rings. Seat the filter again until the arrow lines up with the lock symbol, and if the cubes stay thin for a day, book a visit.
Can a KitchenAid ice machine stand where there is no floor drain?
Yes, if it has a drain pump. Some 15-inch models have one built in, and gravity models accept KitchenAid's pump kit 1901A; without a pump, the machine needs a floor drain below it.
Is it normal for water to spill over inside my KitchenAid ice machine?
Some overflow from the water pan is part of how the machine flushes rejected minerals. A whooshing sound with no ice, though, points to a supply that is off or a drain cap that has worked loose.
Will my KitchenAid ice machine keep working in a cold garage?
Not reliably. KitchenAid asks for a room above 45°F; below that the bin sensor can read the cold room as a full bin and stop production.

Back to your everyday

Book your KitchenAid visit.

Have the ice machine's model number ready — on KitchenAid it decides which parts come on the first visit.

Schedule a repair Call (844) 410-9163
(844) 410-9163 Schedule a repair