IceMachineRepair.center (844) 410-9163Mon–Sat, 8am–8pm Book a visit
A stainless modular ice machine head sitting on top of a wide stainless ice bin in a restaurant back-of-house, the ice bin door lifted to show a heap of clear square ice cubes and a plain white scoop, the ice machine standing against a white tiled wall with a floor drain below it.

Ice-O-Matic
Ice Machine Repair

Ice-O-Matic machines get a visit that starts at the water inlet and the distribution tube, where scale often shows up first.

(844) 410-9163

Mon–Sat, 8am–8pm

  • 4 ice machine types
  • 6 problems we see
  • 8 error codes

Book a visit

Three short steps, about a minute.

or call (844) 410-9163

Ice-O-Matic ice machines,
specifically.

Ice-O-Matic, based in Denver, sells Elevation Series CIM cube heads, undercounter units, GEM Pearl and Quartz nugget machines, and ice dispensers. Its current cube heads report problems through colored flashes on the POWER and CLEAN buttons rather than a text display, so a visit starts by counting flashes.

The Ice-O-Matic lineup

Builds4 ice machine types

Modular ice machine · Undercounter ice machine · Nugget ice machine · Ice and water dispenser

Called out forIce Machine Error Code or Flashing Light: What It Is Telling You

and 5 more problems on Ice-O-Matic

Repairs we do10 repairs, on any make

Ice machine diagnostic visit · Ice machine cleaning and sanitizing · Ice machine water valve and filter repair · Ice machine harvest repair

Error codesError 1 · Error 2 · Error 3 · Error 4 · Error 5

8 Ice-O-Matic codes with a page of their own

The Ice-O-Matic
lineup.

Ice-O-Matic builds 4 of the 4 ice machine types this site covers. Which one decides how the visit is planned.

All ice machine types
Modular

Modular ice machine

3 of the problems we see on Ice-O-Matic come up on it Modular ice machine repair Undercounter

Undercounter ice machine

3 of the problems we see on Ice-O-Matic come up on it Undercounter ice machine repair Nugget

Nugget ice machine

3 of the problems we see on Ice-O-Matic come up on it Nugget ice machine repair Dispenser

Ice and water dispenser

2 of the problems we see on Ice-O-Matic come up on it Ice and water dispenser repair

What is particular
to Ice-O-Matic.

We service Elevation Series CIM modular cube heads, Ice-O-Matic undercounter units, GEM Pearl and Quartz nugget machines and Ice-O-Matic dispensers. Self-contained CIM heads now run on R290 and remote units on R449A.

Codes are colors and counts

The Elevation CIM shows Error 1 to Error 7 as quick, double or triple flashes in red on POWER and yellow on CLEAN. Holding both buttons for three seconds clears the codes and resets the counters.

A nickel-plated evaporator

The CIM evaporator is nickel-plated over copper, and Ice-O-Matic allows only nickel-safe cleaner. A rusty or rainbow-dull plate after cleaning tells us the wrong product was used.

An anti-slush pause

A thermistor in the sump pauses the water pump briefly as the water nears freezing, so slush does not form. When that thermistor fails, the head shows Error 2 only while switched off.

Gravity drains only

Ice-O-Matic asks for separate, vented gravity drains for the bin, purge and condenser, and advises against a drain pump on CIM heads. Many purge alarms trace back to the drain, not the head.

Parts

Ice-O-Matic publishes parts manuals by model, and its boards changed around serial 2106, so the serial number decides which board and which code meanings apply. Only nickel-safe chemicals should be used on the CIM evaporator.

Repair or replace

Thermistors, float switches, purge and inlet valves and boards are routine CIM repairs. A stripped nickel plate or a failed compressor on an older head is where comparing repair with a new R290 head makes sense.

Book your Ice-O-Matic visit

What we are
called out for.

On Ice-O-Matic, most often ice machine error code or flashing light: what it is telling you.

All problems

Ice-O-Matic error codes

All Ice-O-Matic codes
Close view of the small dark control panel on the front of a stainless modular ice machine head, one abstract indicator light glowing amber and a few plain unlit dots beside it, the edge of the ice machine's clear water curtain visible through a narrow window below.

Ice Machine Error Code or Flashing Light: What It Is Telling You

7 causes, cheapest first

 A stainless undercounter ice machine under a hotel bar with its insulated bin door swung open, the ice machine's bin completely empty and dry except for a white plastic scoop lying in the bottom, the steel counter above holding a row of clean glasses.

Ice Machine Running but Not Making Ice

6 causes, cheapest first

 Close view into the open front of a stainless modular ice machine head, a thick, solid sheet of clear cubes frozen across the whole evaporator plate and bulging over the clear plastic water curtain, frost on the edges of the ice machine's plate, the ice bin below empty.

Ice Machine Not Harvesting: Ice Stays Stuck on the Plate

6 causes, cheapest first

 Close view inside the open bin of a stainless ice machine, the pile of clear cubes sitting in a shallow pool of standing water at the bottom of the ice machine's bin, the drain fitting under the water, a white scoop resting on the bin ledge.

Ice Machine Drain Backing Up Into the Bin

6 causes, cheapest first

Not a
Ice-O-Matic?

Ice-O-Matic is one of 20 ice machine makes on this site. The other 19 each have a page of their own.

All 20 brands

Ice-O-Matic ice machine repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family filling glasses with nugget ice from an ice machine in a large home kitchen.
For the heart of your home.

Questions about
Ice-O-Matic ice machines.

How do I clear an error on an Ice-O-Matic CIM?
Hold the POWER and CLEAN buttons together for three seconds. The lights flash blue and yellow once when the codes and counters reset; if the error returns, book a visit.
What cleaner can I use on an Ice-O-Matic?
Only a nickel-safe ice machine cleaner and sanitizer, because the CIM evaporator is nickel-plated. Ice-O-Matic asks for cleaning at least every six months.
Why is my Ice-O-Matic flashing blue slowly?
That is a three-minute restart delay after a full bin, not an error. It restarts on its own.
Can I use a drain pump with an Ice-O-Matic CIM?
Ice-O-Matic advises against it. The bin, purge and condenser drains should each run by gravity to a vented floor drain.

Back to your everyday

Book your Ice-O-Matic visit.

Have the ice machine's model number ready — on Ice-O-Matic it decides which parts come on the first visit.

Schedule a repair Call (844) 410-9163
(844) 410-9163 Schedule a repair