IceMachineRepair.center (844) 410-9163Mon–Sat, 8am–8pm Book a visit
A stainless undercounter ice machine built in under a dark stone bar top in a hotel bar, the ice machine door swung open to show a bin full of clear square ice cubes with a plain stainless scoop resting in them, clean glassware on the counter above, soft warm light.

Monogram
Ice Machine Repair

For a Monogram ice machine built into cabinetry, the technician plans access to the drain and water connections before pulling anything forward.

(844) 410-9163

Mon–Sat, 8am–8pm

  • 2 ice machine types
  • 6 problems we see
  • 8 error codes

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or call (844) 410-9163

Monogram ice machines,
specifically.

Monogram currently lists two panel-ready 15-inch ice machines: the UNC15NPWII for nugget ice and the UCC15NPRII for clear cubes, both with built-in WiFi through the SmartHQ app. Both run on R600a, a flammable refrigerant, and both report trouble through three small indicator lights rather than a code display, so reading those lights correctly is the first step of every Monogram visit.

The Monogram lineup

Builds2 ice machine types

Undercounter ice machine · Nugget ice machine

Called out forIce Machine Error Code or Flashing Light: What It Is Telling You

and 5 more problems on Monogram

Repairs we do10 repairs, on any make

Ice machine diagnostic visit · Ice machine cleaning and sanitizing · Ice machine water valve and filter repair · Ice machine harvest repair

Error codesMaking Ice and Filter lights flashing alternately · Different lights flashing · Time to Clean · Replace Filter · Making Ice flashing

8 Monogram codes with a page of their own

The Monogram
lineup.

Monogram builds 2 of the 4 ice machine types this site covers. Which one decides how the visit is planned.

All ice machine types
Undercounter

Undercounter ice machine

2 of the problems we see on Monogram come up on it Undercounter ice machine repair Nugget

Nugget ice machine

2 of the problems we see on Monogram come up on it Nugget ice machine repair

What is particular
to Monogram.

We service the current UNC15NP nugget and UCC15NP clear-ice machines, the earlier UNC15NJII nugget model, and the older ZDIS150 and ZDIC150 clear-ice machines. Monogram does not list a modular head or a stand-alone dispenser; its countertop ice press is not an ice machine.

Three lights carry every message

Making Ice, Time to Clean and Replace Filter do all the talking on current Monogram machines. Two lights flashing in turn mean a water supply problem, all three on together mean Sabbath mode, and a different flashing pattern means a component or sensor needs a technician.

A flammable sealed system

The UNC15NP and UCC15NP manuals state the refrigerant is isobutane, R600a, and warn against any sharp tool near the liner. Sealed-system work on these machines follows flammable-refrigerant practice, and a hiss or gas smell is treated as urgent.

The machine drains itself when switched off

Holding Power to turn the machine off finishes the current batch and drains the water tank; pulling the plug does not. That matters before a move, a vacation or winterizing, when Monogram also allows RV antifreeze, never automotive, in the drain of pump models.

A two-minute door alarm

The current models sound an alert when the door has been open for two minutes, and any button snoozes it. A panel-ready door that is out of line can keep the alarm going with the door apparently shut.

Parts

The filter on current models is the GSWF cartridge behind the lower access door, and Monogram sells door and handle kits to match. Boards, pumps and sealed-system parts are ordered from GE Appliances by the model and serial numbers on the label on the top inner liner.

Repair or replace

A water valve, filter head, drain pump, door switch or board is usually worth replacing on a panel-ready Monogram that still makes full ice, since the cabinet panel and handle stay with it. A sealed-system repair on an older ZDIS150 is a closer call and worth weighing against a current model.

Book your Monogram visit

What we are
called out for.

On Monogram, most often ice machine error code or flashing light: what it is telling you.

All problems

Monogram error codes

All Monogram codes
Close view of the small dark control panel on the front of a stainless modular ice machine head, one abstract indicator light glowing amber and a few plain unlit dots beside it, the edge of the ice machine's clear water curtain visible through a narrow window below.

Ice Machine Error Code or Flashing Light: What It Is Telling You

7 causes, cheapest first

 A stainless undercounter ice machine under a hotel bar with its insulated bin door swung open, the ice machine's bin completely empty and dry except for a white plastic scoop lying in the bottom, the steel counter above holding a row of clean glasses.

Ice Machine Running but Not Making Ice

6 causes, cheapest first

 A stainless modular ice machine head on a tall storage bin in a busy restaurant back room, the bin door propped open to show only a thin layer of clear cubes scattered across the bottom of the ice machine's bin, a fryer station glowing warm in soft focus nearby.

Ice Machine Making Too Little Ice for the Rush

6 causes, cheapest first

 An empty bar storeroom with its back door propped wide open to a bright alley, a stainless self-contained ice machine standing against the far wall with its bin door closed, cases of glassware on steel shelving, daylight and fresh air pouring in. Clear the area first

Hissing or a Gas Smell Near an Ice Machine on R-290

6 causes, cheapest first

Not a
Monogram?

Monogram is one of 20 ice machine makes on this site. The other 19 each have a page of their own.

All 20 brands

Monogram ice machine repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family filling glasses with nugget ice from an ice machine in a large home kitchen.
For the heart of your home.

Questions about
Monogram ice machines.

Which Monogram ice machine do I have, nugget or clear?
Model numbers starting UNC15 make nugget ice, and UCC15 models make clear cubes. The older ZDIS150 and ZDIC150 are clear-ice machines with a single Clean light that changes from yellow to red.
My Monogram ice machine shows all three lights on and makes no ice. Is it broken?
All three lights on together is how Monogram shows Sabbath mode, during which no ice is made. Hold Power and Filter Reset for 3 seconds to leave it; the machine also exits on its own after 96 hours.
How do I shut down a Monogram ice machine for the winter?
Turn it off with the Power button so the tank drains, then shut off the water. Monogram allows RV antifreeze in the drain of pump models but never automotive antifreeze, and asks for a cleaning cycle when the machine goes back into use.
What water pressure does a Monogram ice machine need?
The current manuals ask for a cold potable supply between 30 and 120 psi. Low pressure is one of the causes of the water-supply light pattern.

Back to your everyday

Book your Monogram visit.

Have the ice machine's model number ready — on Monogram it decides which parts come on the first visit.

Schedule a repair Call (844) 410-9163
(844) 410-9163 Schedule a repair