IceMachineRepair.center (844) 410-9163Mon–Sat, 8am–8pm Book a visit
A stainless modular ice machine head sitting on top of a wide stainless ice bin in a restaurant back-of-house, the ice bin door lifted to show a heap of clear square ice cubes and a plain white scoop, the ice machine standing against a white tiled wall with a floor drain below it.

Hoshizaki
Ice Machine Repair

On a Hoshizaki ice machine, the technician notes every alarm signal and checks the water and condenser before pricing any part.

(844) 410-9163

Mon–Sat, 8am–8pm

  • 4 ice machine types
  • 6 problems we see
  • 8 error codes

Book a visit

Three short steps, about a minute.

or call (844) 410-9163

Hoshizaki ice machines,
specifically.

Hoshizaki America sells KM crescent cubers as modular heads and self-contained units with built-in bins, flakers and cubelet nugget machines, and DCM ice and water dispensers. Its machines report problems as counted beeps from the control board, so the first thing we ask on a Hoshizaki call is how many beeps repeat.

The Hoshizaki lineup

Builds4 ice machine types

Modular ice machine · Undercounter ice machine · Nugget ice machine · Ice and water dispenser

Called out forIce Machine Error Code or Flashing Light: What It Is Telling You

and 5 more problems on Hoshizaki

Repairs we do10 repairs, on any make

Ice machine diagnostic visit · Ice machine cleaning and sanitizing · Ice machine water valve and filter repair · Ice machine harvest repair

Error codes1 beep · 2 beeps · 3 beeps · 4 beeps · 5 beeps

8 Hoshizaki codes with a page of their own

The Hoshizaki
lineup.

Hoshizaki builds 4 of the 4 ice machine types this site covers. Which one decides how the visit is planned.

All ice machine types
Modular

Modular ice machine

3 of the problems we see on Hoshizaki come up on it Modular ice machine repair Undercounter

Undercounter ice machine

1 of the problems we see on Hoshizaki come up on it Undercounter ice machine repair Nugget

Nugget ice machine

3 of the problems we see on Hoshizaki come up on it Nugget ice machine repair Dispenser

Ice and water dispenser

2 of the problems we see on Hoshizaki come up on it Ice and water dispenser repair

What is particular
to Hoshizaki.

We service KM crescent cuber heads (KM-350 to KM-1601 and stackable KMS), self-contained KM-81 to KM-301 units with built-in bins, F-series flakers and cubelet machines, and DCM cubelet ice and water dispensers. Hoshizaki's model suffixes show air, water or remote condensers.

Beeps, not a display

KM cubers and DCM dispensers count their alarms in beeps: one, two, three and so on, repeated every few seconds. The same count means different things on a cuber and on a dispenser, so we confirm the model first.

Crescent ice on a stainless plate

KM machines make crescent-shaped cubes on a stainless steel evaporator, and a float switch in the tank decides when a freeze is done. Hoshizaki says any commercial ice machine cleaner can be used, with no nickel-safe type needed.

Reset lives on the board

The ALARM RESET button for the lockouts sits on the control board inside the cabinet, near live terminals. Resetting is therefore part of a visit, together with finding why the lockout happened.

Hot water can sneak in

Hoshizaki warns that hot water migrating from a defective mixing valve elsewhere in the building can trip its high-temperature safety, often at night. We check the inlet water temperature before replacing parts.

Parts

Control boards changed generations, and each generation has its own factory dip switch settings, so the board part number and model are read before anything is ordered. Hoshizaki manuals are organized by model, so the model and serial number on the label come first.

Repair or replace

Float switches, thermistors, valves and boards are routine repairs on a Hoshizaki. A cuber with a sound compressor is usually worth repairing; a DCM dispenser with a worn gear motor and auger on a hard-water site is where comparing repair with a new unit makes sense.

Book your Hoshizaki visit

What we are
called out for.

On Hoshizaki, most often ice machine error code or flashing light: what it is telling you.

All problems

Hoshizaki error codes

All Hoshizaki codes
Close view of the small dark control panel on the front of a stainless modular ice machine head, one abstract indicator light glowing amber and a few plain unlit dots beside it, the edge of the ice machine's clear water curtain visible through a narrow window below.

Ice Machine Error Code or Flashing Light: What It Is Telling You

7 causes, cheapest first

 Close view into the open front of a stainless modular ice machine head, a thick, solid sheet of clear cubes frozen across the whole evaporator plate and bulging over the clear plastic water curtain, frost on the edges of the ice machine's plate, the ice bin below empty.

Ice Machine Not Harvesting: Ice Stays Stuck on the Plate

6 causes, cheapest first

 A stainless undercounter ice machine under a hotel bar with its insulated bin door swung open, the ice machine's bin completely empty and dry except for a white plastic scoop lying in the bottom, the steel counter above holding a row of clean glasses.

Ice Machine Running but Not Making Ice

6 causes, cheapest first

 A stainless countertop ice and water dispenser on a light stone counter in a quiet hotel ice alcove, an empty paper cup standing under the dispenser's chute with nothing in it, a few loose ice cubes melting on the drip grate of the ice dispenser.

Ice Dispenser Not Dispensing Ice or Water

6 causes, cheapest first

Not a
Hoshizaki?

Hoshizaki is one of 20 ice machine makes on this site. The other 19 each have a page of their own.

All 20 brands

Hoshizaki ice machine repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family filling glasses with nugget ice from an ice machine in a large home kitchen.
For the heart of your home.

Questions about
Hoshizaki ice machines.

My Hoshizaki beeps once every three seconds. What does that mean?
On a KM cuber it is the high-temperature safety: the evaporator reached 127 °F during harvest and the board locked the machine out. Hoshizaki points to a stuck hot gas valve, hot incoming water or a shorted thermistor.
How often should a Hoshizaki ice machine be cleaned?
Hoshizaki recommends cleaning and sanitizing at least once a year, and more often where water is hard or dirty.
Do I need a nickel-safe cleaner for my Hoshizaki?
No. Hoshizaki's evaporators are stainless steel, and the company says any commercial ice machine cleaner can be used.
Where is the reset button on a Hoshizaki?
The ALARM RESET button is on the control board inside the cabinet, near live terminals. Book a visit rather than opening the panel.

Back to your everyday

Book your Hoshizaki visit.

Have the ice machine's model number ready — on Hoshizaki it decides which parts come on the first visit.

Schedule a repair Call (844) 410-9163
(844) 410-9163 Schedule a repair