IceMachineRepair.center (844) 410-9163Mon–Sat, 8am–8pm Book a visit
A stainless modular ice machine head sitting on top of a wide stainless ice bin in a restaurant back-of-house, the ice bin door lifted to show a heap of clear square ice cubes and a plain white scoop, the ice machine standing against a white tiled wall with a floor drain below it.

Follett
Ice Machine Repair

A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.

(844) 410-9163

Mon–Sat, 8am–8pm

  • 4 ice machine types
  • 6 problems we see
  • 11 error codes

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Three short steps, about a minute.

or call (844) 410-9163

Follett ice machines,
specifically.

Follett builds nothing but soft, chewable Chewblet ice: Horizon Elite and Maestro Plus heads that sit on a bin or feed a dispenser, an undercounter nugget unit, and Symphony Plus and Champion ice and water dispensers for offices, clinics and hotels. Every one of them makes ice the same way, with an auger turning inside a cylinder, so a Follett visit is about that auger, its water level probes and the tube the ice travels through rather than about a harvest plate.

The Follett lineup

Builds4 ice machine types

Modular ice machine · Undercounter ice machine · Nugget ice machine · Ice and water dispenser

Called out forIce Machine Error Code or Flashing Light: What It Is Telling You

and 5 more problems on Follett

Repairs we do10 repairs, on any make

Ice machine diagnostic visit · Ice machine cleaning and sanitizing · Ice machine water valve and filter repair · Ice machine harvest repair

Error codesHI AMPS · LO WATER · LO WATER flashing · HI PRESSURE · DRAIN CLOG

11 Follett codes with a page of their own

The Follett
lineup.

Follett builds 4 of the 4 ice machine types this site covers. Which one decides how the visit is planned.

All ice machine types
Modular

Modular ice machine

2 of the problems we see on Follett come up on it Modular ice machine repair Undercounter

Undercounter ice machine

3 of the problems we see on Follett come up on it Undercounter ice machine repair Nugget

Nugget ice machine

2 of the problems we see on Follett come up on it Nugget ice machine repair Dispenser

Ice and water dispenser

3 of the problems we see on Follett come up on it Ice and water dispenser repair

What is particular
to Follett.

We service Horizon Elite heads (self-contained, water-cooled and remote), Maestro Plus heads, the undercounter nugget ice machine, and Symphony Plus and Champion ice and water dispensers. Newer Maestro Plus and Horizon Elite 1014 and 1414 models run on R290, a flammable refrigerant that changes how the sealed system is worked on.

Ice that is squeezed, not frozen in a sheet

An auger scrapes ice off the inside of a round evaporator and presses it through a nozzle that forces the water out, which is what makes a Chewblet. Because the process never stops for a harvest, the gearmotor carries the load all day, and the control board watches its current draw closely.

Ice can travel through a tube

Follett's RIDE layout pushes ice through a transport tube to a bin or dispenser that can sit away from the machine. The bin-full switch reads the tube's position, so a kinked tube or one that has slipped out of its coupling can stop production with plenty of room left in the bin.

The water must carry some minerals

The level probes find water by its conductivity, and Follett asks for at least 10 ppm of dissolved solids. Water from an aggressive reverse-osmosis system can read as no water at all, so a low-water light on a site with RO filtration sends us to the water before the valve.

Its own cleaner, and never bleach

Follett's manuals call for its SafeCLEAN Plus solution twice a year on the evaporator and forbid bleach. We follow that procedure, including the sponge that is pushed through the ice transport tube, instead of a generic cleaner.

Parts

Follett runs its own online parts store, and its manuals list gearmotors, augers, water probe assemblies and boards by part number for each serial range. We read the serial number first, because several Horizon Elite manuals split at a serial number and the parts change with them.

Repair or replace

Auger, bearing, gearmotor, water probe and valve work is routine on a Follett and nearly always worth doing. A compressor or sealed-system failure on an older head that also has a worn auger and evaporator is the case where replacing the head is worth weighing.

Book your Follett visit

What we are
called out for.

On Follett, most often ice machine error code or flashing light: what it is telling you.

All problems

Follett error codes

All Follett codes
Close view of the small dark control panel on the front of a stainless modular ice machine head, one abstract indicator light glowing amber and a few plain unlit dots beside it, the edge of the ice machine's clear water curtain visible through a narrow window below.

Ice Machine Error Code or Flashing Light: What It Is Telling You

7 causes, cheapest first

 A stainless undercounter ice machine under a hotel bar with its insulated bin door swung open, the ice machine's bin completely empty and dry except for a white plastic scoop lying in the bottom, the steel counter above holding a row of clean glasses.

Ice Machine Running but Not Making Ice

6 causes, cheapest first

 A stainless modular ice machine head on a tall storage bin in a busy restaurant back room, the bin door propped open to show only a thin layer of clear cubes scattered across the bottom of the ice machine's bin, a fryer station glowing warm in soft focus nearby.

Ice Machine Making Too Little Ice for the Rush

6 causes, cheapest first

 Close view inside the open bin of a stainless ice machine, the pile of clear cubes sitting in a shallow pool of standing water at the bottom of the ice machine's bin, the drain fitting under the water, a white scoop resting on the bin ledge.

Ice Machine Drain Backing Up Into the Bin

6 causes, cheapest first

Not a
Follett?

Follett is one of 20 ice machine makes on this site. The other 19 each have a page of their own.

All 20 brands

Follett ice machine repair,
where we come out.

9 metros, each with its own page.

All service areas

Tampa BayFL · 31 areas

OrlandoFL · 30 areas

Miami / South FloridaFL · 47 areas

New York MetroNY · 75 areas

HoustonTX · 36 areas

ChicagoIL · 50 areas

Los AngelesCA · 95 areas

San DiegoCA · 31 areas

San Francisco Bay AreaCA · 74 areas

A family filling glasses with nugget ice from an ice machine in a large home kitchen.
For the heart of your home.

Questions about
Follett ice machines.

Why does my Follett ice machine say LO WATER when the water is turned on?
The level probes detect water through its minerals, and Follett needs at least 10 ppm of dissolved solids for them to work. Very pure water from a reverse-osmosis system, scale on the probes or a valve that no longer opens can all light LO WATER with the supply open.
Can I sanitize a Follett ice machine with bleach?
No. Follett's manuals forbid bleach and call for its own SafeCLEAN Plus solution, used on the evaporator every six months, along with sponges pushed through the ice transport tube.
My Follett stopped with a half-empty bin. What stops it?
The bin-full switch reads the position of the ice transport tube. Ice jammed in a badly routed tube, a stuck shuttle or a tube backed out of its coupling makes the machine believe the bin is full, and it sits in TIME DELAY.
Does it matter that my Follett runs on R290?
It matters for the repair, not for daily use. R290 is propane, so any sealed-system work needs a gas leak detector and a well-ventilated area, and a hiss or gas smell near the machine is a reason to leave the room and book a visit.

Back to your everyday

Book your Follett visit.

Have the ice machine's model number ready — on Follett it decides which parts come on the first visit.

Schedule a repair Call (844) 410-9163
(844) 410-9163 Schedule a repair