Follett Clean and Sanitize: the ice dispenser is due for its cleaning
Champion dispensers count down a cleaning interval that can be set from one to six months, chosen from the hardness or dissolved solids in the local water.
Mon–Sat, 8am–8pm
- Mode, not a failure
- No repair needed
- Source: Follett
Book a visit
Three short steps, about a minute.
or call (844) 410-9163
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What Clean and Sanitize
actually means.
Champion dispensers count down a cleaning interval that can be set from one to six months, chosen from the hardness or dissolved solids in the local water. When it runs out, Clean and Sanitize appears until the cleaning is done and the timer is reset.
Follett ice machine display
What to do when Clean and Sanitize shows on the ice machineKind of codeMode, not a failure
Nothing is broken; the control is reporting a state someone chose or a routine it runs: a clean or sanitize reminder counting the hours since the last cycle, a delay of a few minutes after power returns before the pump and compressor start, a bin-full light while the bin control is satisfied, or a standby or off mode someone chose at the keypad. No part is needed; finishing the cycle the light asks for, waiting out the delay or the key sequence from the manual ends it.
Usually leads toNo repair
Schedule the cleaning; the unit keeps working while the reminder shows.
Shows up asIce Machine Error Code or Flashing Light: What It Is Telling You
An ice machine error code may show as a number on a small display, a pattern of blinking lights on the control board, a colored light on the front, or a machine that stops with one indicator flashing.
MakeFollett
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
SourceFollett Champion 7 and 15 ice and water dispenser manual
Champion 7 and Champion 15 dispensers (touch-screen interface).
Before you book,
in this order.
Each step comes from Follett's own guidance for Clean and Sanitize on its ice machines. Follow it to the end: the last card says whether this is a visit.
Schedule the cleaning; the unit keeps working while the reminder shows.
Use the cleaning procedure in the Follett manual and only the cleaner it names.
After cleaning, reset the reminder timer as the manual describes.
If you would rather not handle the cleaner, book a visit for the cleaning.
Cleared?
The light or code is gone, and the machine fills, freezes and drops a full batch of cubes into the bin with no new part. If it returns within a week, or the clean light comes back straight after a cleaning cycle, mention that in the booking.
What not to do
Clean and Sanitize is not an error and does not mean the ice is unsafe that day. It is also separate from Filter Replacement Required, which counts its own interval.
What you may
notice with it.
The ice machine problems Clean and Sanitize tends to arrive with. Answer these at the ice machine before anyone is booked.
All problems
No repair indicated
Nothing to repair.
Nothing is broken; the control is reporting a state someone chose or a routine it runs: a clean or sanitize reminder counting the hours since the last cycle, a delay of a few minutes after power returns before the pump and compressor start, a bin-full light while the bin control is satisfied, or a standby or off mode someone chose at the keypad. No part is needed; finishing the cycle the light asks for, waiting out the delay or the key sequence from the manual ends it.
Follett
ice machines.
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
Follett ice machine repairMore Follett codes
Mode, not a failure on other makes
Modular ice machine
An ice-making head set on top of a separate storage bin or drink dispenser, cooled by air, water or a condenser on the roof, turning out hundreds of pounds of cubes a day.
Undercounter ice machine
A self-contained ice machine that makes and stores its own ice under a bar, a service counter or a kitchen island, from commercial units to clear-ice models in large homes.
Nugget ice machine
An ice machine that freezes a thin layer inside a chilled cylinder and pushes it out with an auger as soft, chewable nuggets, for clinics, offices, hotels and large homes.
In Follett's own words
Clean and Sanitize Maximum 6 month maintenance
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Champion 7 and Champion 15 dispensers (touch-screen interface).
Follett Clean and Sanitize ice machine repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about Clean and Sanitize.
Can I clear Clean and Sanitize myself?
How often does a Follett Champion need cleaning?
Will my Champion stop dispensing if I ignore Clean and Sanitize?
Can I use bleach when the Champion asks for cleaning?
Back to your everyday
Still showing Clean and Sanitize?
A booking with a code goes further when it carries the light or code copied as it appeared, the model and serial off the data plate, and a word on whether cubes still fall into the bin. With those three in hand, our office can match the probable part to your machine the same afternoon.