Follett HI AMPS: the auger motor worked too hard and the ice machine stopped
On Horizon Elite and Maestro Plus boards, the control measures the current of the gearmotor that turns the auger.
Mon–Sat, 8am–8pm
- Harvest and freeze cycle
- Ice machine harvest repair
- Source: Follett
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Three short steps, about a minute.
or call (844) 410-9163
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What HI AMPS
actually means.
On Horizon Elite and Maestro Plus boards, the control measures the current of the gearmotor that turns the auger. When the draw climbs past its limit, usually because ice is binding in a scaled evaporator, the machine stops, HI AMPS and TIME DELAY light, and it tries again after an hour. On Maestro Plus, a second HI AMPS inside that hour turns into a lockout with only the HI AMP light on, cleared by the reset button on the board.
Follett ice machine display · also shown as HI AMP, HI AMPS + TIME DELAY
What to do when HI AMPS shows on the ice machineKind of codeHarvest and freeze cycle
A freeze ran longer than the board allows, or a harvest started and the ice never fell. Scale on the evaporator holds the sheet to the plate, a thickness probe crusted with minerals never signals, a hot gas valve that does not open leaves the plate cold, a harvest assist that does not push, or a water curtain that swings without tripping its switch all end in this family. A cleaning cycle run by the manual often clears it; a valve or a probe is a technician's job.
Usually leads toIce machine harvest repair
The hot gas valve, harvest assist, curtain switch and thickness probe that decide when a sheet of cubes is done and make it drop.
Shows up asIce Machine Error Code or Flashing Light: What It Is Telling You
An ice machine error code may show as a number on a small display, a pattern of blinking lights on the control board, a colored light on the front, or a machine that stops with one indicator flashing.
MakeFollett
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
SourceFollett Horizon Elite D710A installation, operation and service manual
Horizon Elite D710A and related heads use a soft error with a 1-hour delay. Maestro Plus D414A, P414A and R414A (R290) boards also stop when the motor draws no current at all, and lock out on a second event within an hour.
Before you book,
in this order.
Each step comes from Follett's own guidance for HI AMPS on its ice machines. Follow it to the end: the last card says whether this is a visit.
Write down which lights are on: HI AMPS with TIME DELAY, or HI AMP alone.
Leave the machine alone for the full hour; the board will attempt a normal restart by itself.
Look at where the machine drains and make sure water is leaving freely, since a slow drain is one of Follett's listed causes.
If HI AMPS comes back the same day, or the HI AMP light stays on by itself, book a visit for descaling and an auger and gearmotor check.
Still there?
It usually turns into ice machine harvest repair. Book with the code and the model number.
What not to do
HI AMPS is not an electrical supply problem in the building, and resetting the breaker does nothing for it. It is also different from HI PRESSURE, which points at the condenser rather than the auger.
What you may
notice with it.
The ice machine problems HI AMPS tends to arrive with. Answer these at the ice machine before anyone is booked.
All problems
Where HI AMPS usually leads
Ice machine harvest repair.
Follett
ice machines.
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
Follett ice machine repairMore Follett codes
Harvest and freeze cycle on other makes
Modular ice machine
An ice-making head set on top of a separate storage bin or drink dispenser, cooled by air, water or a condenser on the roof, turning out hundreds of pounds of cubes a day.
Undercounter ice machine
A self-contained ice machine that makes and stores its own ice under a bar, a service counter or a kitchen island, from commercial units to clear-ice models in large homes.
Nugget ice machine
An ice machine that freezes a thin layer inside a chilled cylinder and pushes it out with an auger as soft, chewable nuggets, for clinics, offices, hotels and large homes.
In Follett's own words
the machine will shut down and the TIME DELAY and HI AMP will be illuminated.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Horizon Elite D710A and related heads use a soft error with a 1-hour delay. Maestro Plus D414A, P414A and R414A (R290) boards also stop when the motor draws no current at all, and lock out on a second event within an hour.
Follett HI AMPS ice machine repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about HI AMPS.
Can I clear HI AMPS myself?
Why does HI AMPS keep coming back on my Follett ice machine?
Only the HI AMP light is on and my Maestro Plus will not restart. What now?
Will my Follett restart by itself after HI AMPS?
Back to your everyday
Still showing HI AMPS?
A booking with a code goes further when it carries the light or code copied as it appeared, the model and serial off the data plate, and a word on whether cubes still fall into the bin. With those three in hand, our office can match the probable part to your machine the same afternoon.