Follett DRAIN CLOG: the ice machine is draining too slowly
Follett machines purge their reservoir regularly to carry minerals away.
Mon–Sat, 8am–8pm
- Drain and pump
- Ice machine drain and pump repair
- Source: Follett
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Three short steps, about a minute.
or call (844) 410-9163
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What DRAIN CLOG
actually means.
Follett machines purge their reservoir regularly to carry minerals away. If the water does not drop below the low probe within 20 seconds during that purge, DRAIN CLOG lights while the machine keeps running. On Horizon Elite heads the same light can come from water touching a sensor in the chassis, and then the machine stops.
Follett ice machine display · also shown as Drain clog
What to do when DRAIN CLOG shows on the ice machineKind of codeDrain and pump
Water that should have left the machine is still inside it. A gravity drain clogged with slime or scale, a line run too flat to keep up during a harvest, a drain pump whose float sticks or whose motor has stopped, or an air gap blocked at the floor sink all back water into the bin or across the floor. Checking that the drain outlet in view runs clear is a fair first step; the pump and the line inside the cabinet are a visit.
Usually leads toIce machine drain and pump repair
Gravity drains, air gaps, drain pumps and their lines, cleared or replaced when meltwater backs up into the bin or reaches the floor.
Shows up asIce Machine Error Code or Flashing Light: What It Is Telling You
An ice machine error code may show as a number on a small display, a pattern of blinking lights on the control board, a colored light on the front, or a machine that stops with one indicator flashing.
MakeFollett
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
SourceFollett Horizon Elite D710A installation, operation and service manual
Horizon Elite (run error during purge, or chassis sensor) and Maestro Plus (DRAIN CLOG during self-flushing; water in the drain pan shows as SERVICE instead).
Before you book,
in this order.
Each step comes from Follett's own guidance for DRAIN CLOG on its ice machines. Follow it to the end: the last card says whether this is a visit.
Look at the drain line from the machine to the floor drain for kinks, sags or a blocked air gap.
Check the floor drain itself is not backing up.
If you see water inside the base of the machine, switch it off at its power switch, close the water supply valve and book a visit.
If the drain looks clear and the light stays on, book a visit to check the purge valve.
Still there?
It usually turns into ice machine drain and pump repair. Book with the code and the model number.
What not to do
DRAIN CLOG while ice is still coming out is a warning, not a stop, but Follett says it must be fixed. It is not the same as LO WATER, which is about water coming in rather than going out.
What you may
notice with it.
The ice machine problems DRAIN CLOG tends to arrive with. Answer these at the ice machine before anyone is booked.
All problems
Where DRAIN CLOG usually leads
Ice machine drain and pump repair.
Follett
ice machines.
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
Follett ice machine repairMore Follett codes
Drain and pump on other makes
Modular ice machine
An ice-making head set on top of a separate storage bin or drink dispenser, cooled by air, water or a condenser on the roof, turning out hundreds of pounds of cubes a day.
Undercounter ice machine
A self-contained ice machine that makes and stores its own ice under a bar, a service counter or a kitchen island, from commercial units to clear-ice models in large homes.
Nugget ice machine
An ice machine that freezes a thin layer inside a chilled cylinder and pushes it out with an auger as soft, chewable nuggets, for clinics, offices, hotels and large homes.
In Follett's own words
The machine will continue to run but this is an indication of a poorly draining machine and must be addressed.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Horizon Elite (run error during purge, or chassis sensor) and Maestro Plus (DRAIN CLOG during self-flushing; water in the drain pan shows as SERVICE instead).
Follett DRAIN CLOG ice machine repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about DRAIN CLOG.
Can I clear DRAIN CLOG myself?
My Follett shows DRAIN CLOG but is still making ice. Can I ignore it?
What usually clogs a Follett drain?
DRAIN CLOG and my Follett stopped. Is water leaking inside?
Back to your everyday
Still showing DRAIN CLOG?
A booking with a code goes further when it carries the light or code copied as it appeared, the model and serial off the data plate, and a word on whether cubes still fall into the bin. With those three in hand, our office can match the probable part to your machine the same afternoon.