Follett SERVICE light: water has backed up into the ice machine drain pan
The Maestro Plus keeps a water sensor in the drain pan under the evaporator.
Mon–Sat, 8am–8pm
- Drain and pump
- Ice machine drain and pump repair
- Source: Follett
Book a visit
Three short steps, about a minute.
or call (844) 410-9163
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What SERVICE
actually means.
The Maestro Plus keeps a water sensor in the drain pan under the evaporator. If water cannot leave through the internal or external drain lines, it rises in the pan, most often during a purge, and the board stops the machine with SERVICE. This is a hard stop that stays until the reset button is pressed.
Follett ice machine display
What to do when SERVICE shows on the ice machineKind of codeDrain and pump
Water that should have left the machine is still inside it. A gravity drain clogged with slime or scale, a line run too flat to keep up during a harvest, a drain pump whose float sticks or whose motor has stopped, or an air gap blocked at the floor sink all back water into the bin or across the floor. Checking that the drain outlet in view runs clear is a fair first step; the pump and the line inside the cabinet are a visit.
Usually leads toIce machine drain and pump repair
Gravity drains, air gaps, drain pumps and their lines, cleared or replaced when meltwater backs up into the bin or reaches the floor.
Shows up asIce Machine Error Code or Flashing Light: What It Is Telling You
An ice machine error code may show as a number on a small display, a pattern of blinking lights on the control board, a colored light on the front, or a machine that stops with one indicator flashing.
MakeFollett
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
SourceFollett Maestro Plus R290 installation, operation and service manual
Maestro Plus D414A/W, R414A/W and P414A/W (R290) boards. Horizon Elite heads report a similar chassis event as DRAIN CLOG instead.
Before you book,
in this order.
Each step comes from Follett's own guidance for SERVICE on its ice machines. Follow it to the end: the last card says whether this is a visit.
Switch the ice machine off at its power switch and close its water supply valve.
Check the external drain line and the floor drain for a blockage you can see and clear from outside the machine.
Do not press reset over and over; if the drain looks clear, book a visit so the pan and internal lines can be cleared and dried.
Still there?
It usually turns into ice machine drain and pump repair. Book with the code and the model number.
What not to do
SERVICE on a Maestro Plus is not a reminder to schedule cleaning; that is the MAINTENANCE light during a clean cycle. It is also not a board failure, because the board is reporting what its drain pan sensor found.
What you may
notice with it.
The ice machine problems SERVICE tends to arrive with. Answer these at the ice machine before anyone is booked.
All problems
Where SERVICE usually leads
Ice machine drain and pump repair.
Follett
ice machines.
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
Follett ice machine repairMore Follett codes
Drain and pump on other makes
Modular ice machine
An ice-making head set on top of a separate storage bin or drink dispenser, cooled by air, water or a condenser on the roof, turning out hundreds of pounds of cubes a day.
Undercounter ice machine
A self-contained ice machine that makes and stores its own ice under a bar, a service counter or a kitchen island, from commercial units to clear-ice models in large homes.
Nugget ice machine
An ice machine that freezes a thin layer inside a chilled cylinder and pushes it out with an auger as soft, chewable nuggets, for clinics, offices, hotels and large homes.
In Follett's own words
The drain clog sensor, located in the evaporator drain pan will detect the presence of water just below the top edge of the pan.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Maestro Plus D414A/W, R414A/W and P414A/W (R290) boards. Horizon Elite heads report a similar chassis event as DRAIN CLOG instead.
Follett SERVICE ice machine repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about SERVICE.
Can I clear SERVICE myself?
Why won't my Maestro Plus restart after the SERVICE light came on?
What causes the SERVICE light on a Follett Maestro Plus?
Is the SERVICE light on my Follett a reminder for maintenance?
Back to your everyday
Still showing SERVICE?
A booking with a code goes further when it carries the light or code copied as it appeared, the model and serial off the data plate, and a word on whether cubes still fall into the bin. With those three in hand, our office can match the probable part to your machine the same afternoon.