Follett LO WATER: the ice machine cannot find water in its reservoir
Follett machines keep a small reservoir level between two probes.
Mon–Sat, 8am–8pm
- Water supply
- Ice machine water valve and filter repair
- Source: Follett
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Three short steps, about a minute.
or call (844) 410-9163
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What LO WATER
actually means.
Follett machines keep a small reservoir level between two probes. If water does not reach the probes soon after power-up or during a refill, the board stops, lights LO WATER and waits an hour before trying again. Because the probes sense water through its minerals, water with too little dissolved solids can read as no water at all.
Follett ice machine display · also shown as LOW WATER, Low Water
What to do when LO WATER shows on the ice machineKind of codeWater supply
The water side came up short: the trough did not fill in the time allowed, the float or level probe never saw water, or water kept flowing when the inlet valve should have closed. A supply valve left partly shut, a clogged filter cartridge, low building pressure or a sticking inlet valve are the usual causes. Opening the valve fully and fitting a fresh filter clears the simple cases; a valve that hums without passing water is a visit.
Usually leads toIce machine water valve and filter repair
The inlet valve, filter, sump float or level probe and supply line, tested and replaced when water arrives short, dirty or nonstop.
Shows up asIce Machine Error Code or Flashing Light: What It Is Telling You
An ice machine error code may show as a number on a small display, a pattern of blinking lights on the control board, a colored light on the front, or a machine that stops with one indicator flashing.
MakeFollett
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
SourceFollett Technical Bulletin TS TB 011, Solid Low Water error, Horizon Elite
Horizon Elite (solid LED, Technical Bulletin TS TB 011), Maestro Plus (LO WATER with TIME DELAY after 10 seconds without refill) and the Champion 7 and 15 dispensers, which print Low Water on the touch screen.
Before you book,
in this order.
Each step comes from Follett's own guidance for LO WATER on its ice machines. Follow it to the end: the last card says whether this is a visit.
Check that the shut-off valve feeding the machine is fully open and the filter housing is not overdue.
If the site uses reverse-osmosis water, ask whoever maintains it whether it was recently serviced, since very pure water can fool the probes.
Switch the machine off and on once; Follett says a power cycle clears this error.
If LO WATER returns with water clearly available, book a visit to test the fill valve, inlet screen and probes.
Still there?
It usually turns into ice machine water valve and filter repair. Book with the code and the model number.
What not to do
A steady LO WATER is different from a flashing one: flashing means water is present but is not being used up while the machine tries to make ice. It is also not a leak alarm; on Champion dispensers leaks have their own message.
What you may
notice with it.
The ice machine problems LO WATER tends to arrive with. Answer these at the ice machine before anyone is booked.
All problems
Where LO WATER usually leads
Ice machine water valve and filter repair.
Follett
ice machines.
A Follett visit weighs how chewable ice is made and moved to the bin or the dispenser before looking at any single part.
Follett ice machine repairMore Follett codes
Water supply on other makes
Modular ice machine
An ice-making head set on top of a separate storage bin or drink dispenser, cooled by air, water or a condenser on the roof, turning out hundreds of pounds of cubes a day.
Undercounter ice machine
A self-contained ice machine that makes and stores its own ice under a bar, a service counter or a kitchen island, from commercial units to clear-ice models in large homes.
Nugget ice machine
An ice machine that freezes a thin layer inside a chilled cylinder and pushes it out with an auger as soft, chewable nuggets, for clinics, offices, hotels and large homes.
In Follett's own words
fails to detect the presence of water within 60 seconds of turning on power to the machine.
Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. Horizon Elite (solid LED, Technical Bulletin TS TB 011), Maestro Plus (LO WATER with TIME DELAY after 10 seconds without refill) and the Champion 7 and 15 dispensers, which print Low Water on the touch screen.
Follett LO WATER ice machine repair,
where we come out.
The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.
All service areasTampa BayFL · 31 areas
Miami / South FloridaFL · 47 areas
New York MetroNY · 75 areas
HoustonTX · 36 areas
ChicagoIL · 50 areas
Los AngelesCA · 95 areas
San DiegoCA · 31 areas
Questions
about LO WATER.
Can I clear LO WATER myself?
My Follett shows LO WATER right after a water filter change. Why?
Can reverse-osmosis water cause LO WATER on a Follett?
How long does a Follett wait after LO WATER?
Back to your everyday
Still showing LO WATER?
A booking with a code goes further when it carries the light or code copied as it appeared, the model and serial off the data plate, and a word on whether cubes still fall into the bin. With those three in hand, our office can match the probable part to your machine the same afternoon.