The lower compartment of a stainless undercounter ice machine seen through its open front grille, the ice machine's black compressor and copper lines in shadow, nobody near it.

True E22: a freeze cycle ran over 40 minutes

A True head sets a maximum length for each freeze cycle.

(844) 410-9163

Mon–Sat, 8am–8pm

  • Cooling system
  • Ice machine compressor and sealed system repair
  • Source: True Residential

Book a visit

Three short steps, about a minute.

or call (844) 410-9163

What E22
actually means.

A True head sets a maximum length for each freeze cycle. When a cycle runs past 40 minutes the control logs E22, and True's service steps go straight to whether the compressor is running and what the high- and low-side pressures read.

True Residential ice machine display

What to do when E22 shows on the ice machine

Before you book,
in this order.

Each step comes from True Residential's own guidance for E22 on its ice machines. Follow it to the end: the last card says whether this is a visit.

01

Confirm the head has power and the condenser fan is turning.

02

Wash the air filter and clear space around the head, since a hot condenser lengthens freeze time.

03

Book a visit if E22 repeats; the compressor and system pressures need gauges, and the system holds R-290, which is not something to open yourself.

Still there?

It usually turns into ice machine compressor and sealed system repair. Book with the code and the model number.

What not to do

E22 is about freezing time, not about harvest; ice that forms but will not drop is E26 or E31. A slow freeze with the sump short of water may show E27 or E29 first.

Where E22 usually leads

Ice machine compressor and sealed system repair.

Compressor start parts, leak repair, evaporator or compressor replacement · highest.

In True Residential's own words

ALARM Long Freeze Time
True Ice TCIM modular ice machine service manual (TEC_TM_198 Rev A) True Ice TCIM modular ice machine service manual (TEC_TM_198 Rev A) True Ice TCIM modular ice machine service manual (TEC_TM_198 Rev A)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. True Ice TCIM air-cooled modular heads (TCIM-422 to TCIM-830), touchscreen control; the code shows on the active alarm screen and stays in the alarm log.

True Residential E22 ice machine repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family filling glasses with nugget ice from an ice machine in a large home kitchen.
For the heart of your home.

Questions
about E22.

Can I clear E22 myself?
Confirm the head has power and the condenser fan is turning. If it comes back, it needs a visit.
Does E22 mean my True compressor has failed?
Not necessarily. A blocked condenser or poor water flow over the evaporator also stretches freeze time, and those are checked first.
Why are my cubes thin when E22 appears?
If the head cannot pull enough heat, the ice forms slowly and the sheet may be thin or uneven. That is the same cooling problem showing up in the ice.
Is it safe to keep using ice from a True with E22?
The ice itself is fine. The issue is output: the head will fall behind demand until the cause is found.

Back to your everyday

Still showing E22?

A booking with a code goes further when it carries the light or code copied as it appeared, the model and serial off the data plate, and a word on whether cubes still fall into the bin. With those three in hand, our office can match the probable part to your machine the same afternoon.

(844) 410-9163 Schedule a repair